Overview
*Open delivery is not provided so kindly check the packaging thoroughly and if you find the packing in torn condition then please make a remark on the receipt before accepting the damaged packing such as ‘Goods received with damaged packing’.
**After opening the package if the goods are also found in damaged condition then you need to inform us/email the picture of the damaged product to us within 2-3 days of receipt of the goods with order reference number at:- support@kuberfurniture.com
We shall evaluate the extent of damage and let you know if this can be easily fixed locally (minor/moderate damages) and shall send the required material and also bear the reasonable local carpenter cost Or, this needs to be replaced/returned by us (major damages).
***Please save the packing material with you until we reach to an outcome, as you have to take care for the repacking of goods in case of replacement by us. In exceptional cases if we are unable to provide replacement, we reserve the right to refund with 3% deduction(Payment gateway fees) once we arrange product pick up.
*All products are made against order hence returning of the product is not allowed.
** Cancellation within 3 days of placing order is allowed. The amount will be refunded after deducting the processing fees of the payment gateway(3.5% for emi and 2.5%for other)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at -support@kuberfurniture.com
Sale items
Only regular priced items may be refunded. customized Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at -support@kuberfurniture.com